The Opportunity

Our client, a well-established and highly respected manufacturer and distributor within the commercial building products industry, is seeking a Commercial Inside Sales Representative to join its growing Southern California team. With decades of market leadership and a strong reputation for customer service, this organization offers long-term career stability, internal advancement opportunities, and an employee-focused culture.

This is an excellent opportunity for an energetic, customer-focused professional who thrives in a fast-paced environment and enjoys building lasting relationships with contractors, dealers, and commercial customers. The ideal candidate is driven, detail-oriented, and passionate about delivering an exceptional customer experience while managing projects from quote through delivery.

Position Overview

As the Commercial Inside Sales Representative, you will serve as the primary point of contact for an established customer base, managing inbound inquiries, preparing quotes, processing orders, coordinating with vendors, and ensuring projects move seamlessly through fulfillment. This role plays a vital part in maintaining customer satisfaction while supporting the continued growth of a successful commercial sales division.

Key Responsibilities

• Serve as the primary contact for commercial customers, managing a high volume of inbound inquiries.
• Build and maintain long-term relationships with contractors, dealers, and commercial accounts.
• Prepare quotations and process customer orders accurately and efficiently.
• Coordinate special orders and communicate with vendors regarding product availability and lead times.
• Monitor orders throughout the fulfillment process, ensuring timely delivery and customer satisfaction.
• Partner closely with warehouse, purchasing, and operations teams to resolve issues quickly.
• Proactively communicate order updates and provide outstanding post-sale support.
• Deliver an exceptional customer experience while contributing to team sales goals and overall business growth.

Qualifications

• Minimum of 2 years of customer service or inside sales experience.
• Strong communication, organization, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with a proactive, customer-first mentality.
• Comfortable working collaboratively across multiple departments.
• Proficient with Microsoft Office and business software systems.

Preferred Experience

• Commercial inside sales experience within building materials.
• Knowledge of commercial doors, frames, hardware, architectural wood products, or related construction products.
• Experience working with contractors, distributors, or commercial dealers.
• ERP system experience is a plus.
• Candidates from building products distribution, home improvement retailers, or construction supply organizations are encouraged to apply.

Compensation

• Competitive hourly compensation based on experience.
• Overtime opportunities available.
• Comprehensive benefits package.
• Long-term career growth with a company committed to promoting from within.

Why This Opportunity?

• Join an industry-leading organization with decades of success and a strong market reputation.
• Become part of a collaborative, employee-focused culture that values teamwork and recognizes performance.
• Enjoy clear opportunities for advancement within a growing organization.
• Work with an established customer base while developing expertise in commercial construction products.
• Make a meaningful impact within a business that values initiative, customer service, and continuous improvement.

Contact Cassie Fosher at 603.323.0957 or Cassie@SnapDragonAssociates.com